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Calls

Call Detail

ID: call_41929d9d6d3aecdfe09ba5b6b4d

Direction: inbound

Duration: 0:14

Summary

The call lasted 14 seconds and was disconnected by the user shortly after it started. The agent began to explain how they would open a call depending on the direction but the conversation was cut off early.

Transcript

Agent: Certainly! Here’s how I would open the call, depending on the direction: --- If this is an outbound call (initiated by us): “Hi, this is Kate with Jason & Marks calling from the intake department. This call may be recorded and

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